![]() Take a look how Greenhead College uses their Sender ID. By using a Sender ID, your customers will immediately recognise who the SMS text message is from. So, instead of the message coming from a system generated long number, you can choose your company name, campaign name or even a standard mobile number. For example, if the Notification Recipient field displays Last Sender as its value, then the incoming message goes to the last user (within the profile or group of users) who sent the message.įor more information about configuring the sender ID, see Configure and Assign Sender ID.A Sender ID is a unique name or standard mobile number that shows in the “from” field of your text messages on your phone. ![]() ![]() In case the Sender ID is assigned to multiple users or a profile, the incoming message notification is sent as per the rules defined in the Sender ID assignment settings page. You can configure the default email templates that you wish to use to notify the User assigned to a Sender ID on any incoming message. You can configure User Notification on new incoming messages. If you handle responses, then filter the Converse App in inboxĬonfigure User Notification on Incoming SMS Preferable to have someone monitor automation or service responses (Key indicator of user satisfaction)įilter campaign responses in inbox for sales handling The campaign generated responses handled by reps should use the same campaign ID (for familiarity) If a rep or agent is absent (Share conversations, messages, and sender IDs for someone else to respond) No-Response Automations / Services (Must have an auto-responder telling user about the same) Sales campaigns (Must use the lead or contact owner’s sender ID) One Service One Number – It helps in easy recall for recipients, makes compliance management easier (Think of it as a sales or support service line) Keep dedicated numbers for campaigns (Do not mix service numbers and manual SMS’) Use one Sender ID for one type of conversation with a recipient (Do not use many senders because it will confuse the recipients) Country-wise restrictions determine if the same Sender ID can be used for both incoming or outgoing messages.īetter to give reps or agents dedicated numbers for personalized conversations (Similar to a dedicated phone line) You can associate an incoming number to a Sender ID only if it is defined for outgoing messages. To know more about email templates and how to create them, see Email Templates. You set the recipient of the notification as well as select the email template to be used for notifying the recipients. In the Manage Notification pop-up window, you can configure the notification of a Sender ID. In case the Sender ID is assigned to multiple users or a profile, the incoming message notification is sent as per the rules defined in the Sender ID assignment settings page.įor example, if the Notification Recipient field displays Last Sender as its value, then the incoming message goes to the last user (within the profile or group of users) who sent the message. You can configure the default templates you wish to use to notify the User assigned to a Sender ID on any incoming message. You can configure Sender IDs for different organizations, teams, or individuals or Campaigns or Messaging Programs to appear as you want on the customer’s mobile device.
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